PWC’s 2017 HRD pulse survey made for interesting reading. One of the findings was that most organisations polled have changed, or are set to change their performance management, model. This is nothing new, in my 15 years working in Multinational organisations, changing the ‘model’ was a constant; generally underpinned by the rollout of a system that promised to be the panacea to managing performance. The thinking was that if you improve the system, you improve the process. And in theory,…